Albert Kennedy

I generally begin with what people are doing well. It’s too deflating for them if you start by immediately identifying all the things that are wrong. There’s a tipping point when any more negative feedback could shatter their confidence. If it’s really bad work, I ask them to stop and have a different kind of discussion. There are times where you may need just to say, ‘Stop, we need to reset. I generally begin with what people are doing well. It’s too deflating for them if you start by immediately identifying all the things that are wrong.

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